Unified Service Operations for the AI Era
Empower your business with Fireworks, an AI-powered service platform designed to deliver exceptional, scalable experiences for employees and customers.
Unified Service Operations for the AI Era
Empower your business with Fireworks, an AI-powered service platform designed to deliver exceptional, scalable experiences for employees and customers.
What does Freshworks offer?
FreshService
Enterprise Service Management
Service Management For Business Teams
Centralize Request & Approvals
Manage Employee Request
Streamline Approval Process
Replace Unstructured Emails and Share Inboxes
FreshService
IT Asset Management
Full Network Asset Visibility
Network Discovery
Software & Hardware Audits
Asset Locations
Operating System Audits
Dependency Mapping
IP Address Management
FreshServices
IT Service Management
AI-Powers ITSM Solution For IT Professionals
Incident Management
Change Management
Project Management
Service Desk
Task Manager
Network Analytics & Insights
FireHydrant
Modern Incident Management
AI-powered Incident Management
Automate, Collaboration, and Analyze
On-call Management Alerting
End-to-End Incident Automation
Accelerate Incident Response
Customer Services
AI-powered Customer Services
Omnichannel Support
Agentic AI and Assistance
Ticketing and Case Management
Live Chat and Messaging
Contact Center
Meet Customers Everywhere
Trusted by 74,000+ businesses worldwide
